Within 14 days of the shipping date: you can exchange your item or receive a refund to the original method of payment. After 14 days: you can exchange your item, or we’ll issue you a merchandise credit. After 30 days: we will no longer accept returns or exchanges.
All Sale Merchandise is FINAL sale. No exceptions.
Return & Exchange Details
For all returns or exchanges, items must not be washed, worn, altered or damaged. All original tags must be attached and you’ll have to present a valid receipt. Gift cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card.
How Return or Exchange an Item
For all returns or exchanges, unwashed, unworn and undamaged items with all original tags and with a valid receipt, may be shipped back to Emil. You are responsible for all shipping costs for your returns or exchanges. Returns and exchanges can be addressed to Atten: Emil Returns/Exchanges, 100-1062 Homer St, Vancouver, BC V6B 2W9. No refunds on original shipping charges or any duties.
Online Return Refund & Processing
Your refund will be credited to the original method of payment with shipping fees deducted. All exchange items and those items purchased using a gift card will be refunded as a merchandise credit with shipping fees deducted. All refunds will be processed within 7 to 10 business days upon receipt of your return/exchange package.
In Store Returns For Online Purchases
Should you prefer to return your online purchases to our store, come visit us! Your refund will be credited to the original method of payment with shipping fees deducted. All exchange items and those items purchased using a gift card may be exchanged for an item(s) for the same value excluding shipping fees or refunded as a merchandise credit with shipping fees deducted.